The Center for Languages and Intercultural Communication is pleased to offer a presentation-workshop titled Culture and Professional Communication. This workshop will showcase the various impacts that cultural norms can have on professional interactions through a detailed analysis of language use in diverse workplaces.
The introductory part of the workshop will present the major aspects of language use that can be influenced by differences in cultural norm. They include but are not limited to topic, qualities of voice, intonation, overlaps, turn-taking, indirectness, and framing. The second part, will focus specifically on the interplay of professional discourse and cultural norms. First, the influence of cultural norms on professional interactions at workplace meetings will be showcased through the language analysis of politeness techniques (Spencer-Oatey & Xing 2009), business openings (Yamada 1997; Holmes et al. 2012), and requests (Ngor-to Yeung 2000; Béal 1994). Next, we will discuss the setting of service encounters (Gumperz 1982, Bailey 2000) centering the role of intonation and politeness and the setting of professional interviews focusing on narrative accounts (Cook-Gumperz & Gumperz 2002). Professional communication in educational settings will finish the second part of the workshop presenting the influence of culture on turn-taking in class discussion (Phillips 1983/2005), advising (Henricson & Nelson 2017), and narrative (Michael 1981). Therefore, the presented analysis of language use will help to improve the workshop participants’ understanding of how exactly cultural norms may impact professional interactions across various workplace settings.
In addition, the workshop participants will have a chance to engage with discourse analysis activities, ask questions, and share personal experiences.
When: February 20th, 1-2pm
Where: Rayzor Hall, Room TBD (due to spring class scheduling)
If you are interested, please, RSVP to Aisulu Raspayeva at firstname.lastname@example.org